Shipping policy
Processing Time
Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email once your order ships.
Shipping Rates
- Orders $70 and over: Free standard shipping
- Orders under $70: Flat rate of $10 standard shipping
Estimated Transit Time
Standard shipping typically takes 5–8 business days from the date of dispatch. Delivery times are estimates and may vary due to carrier delays, weather, or high-volume periods (holidays, promotions, etc.).
Order Tracking
A tracking number will be emailed to you once your order ships so you can follow its progress.
Shipping Destinations
Currently, we ship within Australia area only.
Delayed or Lost Packages
If your order hasn't arrived within the estimated timeframe, please contact us at with luneamakeityours@gmail.com your order number and we'll help track it down.
Address Accuracy
Please double-check your shipping address at checkout. Lunea is not responsible for orders delayed or mis-delivered due to incorrect address information.